Frequently Asked Questions

Welcome to our Frequently Asked Questions page. Here you will find answers to the most frequently asked questions about our webshop and products. Whether you have questions about our products, your order or shipping information, we hope you can find what you're looking for here. If you still have questions, do not hesitate to contact us via our contact page.

What if my favorite stadium is not listed yet?

Our range of stadiums is constantly being updated. New stadiums will therefore automatically become available in our webshop. Do you have a specific wish or can't wait for your favorite stadium to become available? Let us know at info@thefanwall.com. We are happy to help you!

When will my poster be delivered?

The products you order are made especially for you. This means that they are printed immediately after you have placed your order. Below you will find our standard delivery times:

  • The Netherlands & Belgium = 1-3 working days
  • Other Europe = 3-8 working days
  • Rest of the world = 4-12 working days

What if I am not satisfied with my order?

We think it is extremely important that you are satisfied! Are you experiencing problems or do you have specific wishes? Then don't hesitate to contact us. We do our very best to make you happy.

How can I get in touch?

There are several ways to contact us. The fastest way is through the chat window on our website. We often respond very quickly on working days. You can also send us an email via info@thefanwall.com or the contact form on our website. We always answer within 24 hours.